SuperwizorAI

Terms of Service

These terms govern your use of Superwizor AI.

Last updated: 12 June 2026

§ 1. General Provisions

  1. These Terms of Service ("Terms") define the rules and conditions for providing electronic services via the Superwizor AI mobile and/or web application ("App") by the Service Provider to Professional Users.
  2. The Service Provider is Euphire sp. z o.o., with its registered office in Kraków, ul. Odrzańska 10a/48, entered into the register of entrepreneurs of the National Court Register maintained by the District Court for Kraków-Śródmieście in Kraków, 11th Commercial Division of the National Court Register, under KRS number 0000907254, NIP: 6793219020, REGON: 38929618600000, with a share capital of PLN 5,000, paid in full ("Service Provider").
  3. A Professional User (hereinafter also referred to as "User" or "You") is a psychoanalyst, psychologist, psychiatrist, therapist, coach, group practice, or other organization providing professional mental health or personal development services, possessing full legal capacity, and using the App within their professional or business activity, upon accepting these Terms and concluding an Agreement with the Service Provider.
  4. The App is an IT tool designed to support Professional Users in their practice, particularly by enabling the recording or uploading of therapy and coaching session recordings with Clients, their automatic transcription, and analysis using artificial intelligence technologies.
  5. Using the App implies the acceptance of these Terms and the Privacy Policy, which constitutes an integral part of the Terms and is available in the App. Regarding the processing of Clients' personal data by the Service Provider on behalf of the Professional User, the Data Processing Agreement ("DPA") also forms an integral part of the Agreement and is available in the App.
  6. The Terms are provided free of charge before the Agreement is concluded, via the Service Provider's website (superwizor.ai) and within the App, allowing their retrieval, playback, and preservation.
  7. Contact with the Service Provider is possible via:

§ 2. Definitions

Terms used in these Terms of Service, capitalized, shall have the following meanings unless the context dictates otherwise:

  1. Subscription (Subscription Period): The period during which the User has access to paid App functionalities after paying the relevant Subscription Fee.
  2. App: The Superwizor AI software provided by the Service Provider in a SaaS (Software as a Service) model, available via the Internet as a mobile application (iOS, Android) and/or web application.
  3. Login Data: The User's unique identifier (e-mail address) and password, or authentication via identity providers (Google, Apple), enabling access to the Account in the App.
  4. DPA (Data Processing Agreement): The agreement regulating the rules for entrusting the processing of Clients' Personal Data to the Service Provider.
  5. User Account (Account): The User's individual account in the App, created during the Registration process.
  6. User Materials: Any data, information, audio recordings, transcriptions, session reports, HiTOP measurements, session notes, and other content entered, uploaded, stored, or generated by the User in the App.
  7. Trial Period: The period beginning at Registration, during which the User may use App functionalities free of charge within an allocated pool of trial Tokens.
  8. Subscription Fee: The fee for using the paid functionalities of the App, as specified in the current Pricing.
  9. Client: A natural person whose Personal Data, especially health data, is processed by the Professional User through the App. Provisions concerning Clients apply accordingly to other persons participating in a recorded session (e.g., a partner in couples therapy, family members).
  10. Privacy Policy: The document outlining the rules for processing the personal data of Professional Users and Clients, available in the App.
  11. Session Report: A structured document automatically generated by artificial intelligence based on the session transcription, containing session analysis, HiTOP dimensional measurements, and a session summary. The Report is solely auxiliary in nature.
  12. Terms: These terms of service for providing electronic services, constituting terms of service within the meaning of Art. 8 of the Polish Act of 18 July 2002 on Providing Services by Electronic Means.
  13. Registration: The process of creating a User Account in the App.
  14. Force Majeure: An external event impossible to foresee and prevent.
  15. Service Provider's Website: superwizor.ai
  16. Token: A billing unit enabling the use of the session analysis functionality for one session (recording up to 60 minutes). Sessions longer than 60 minutes consume proportionally more Tokens.
  17. Transcription: The automatic conversion of an audio recording into text using speech recognition technology.
  18. Agreement: The agreement for providing electronic services via the App.
  19. Services: All electronic services provided by the Service Provider to the User.
  20. Service Provider: Euphire sp. z o.o.
  21. Professional User (User): The entity defined in § 1 sec. 3.

§ 3. Technical Requirements and Registration

  1. To use the App, the User must have:
    • A mobile device running iOS version 16 or later, or Android version 10 or later, or a computer with a current web browser version.
    • Internet access.
    • An active e-mail account or a Google or Apple account.
    • A microphone (for the live session recording function) or access to the device's file system (for uploading pre-recorded audio files).
  2. The Service Provider endeavors to ensure the App works correctly on popular hardware and software configurations but does not guarantee full compatibility with every device and operating system.
  3. Creating an Account and using the App requires completing Registration.
  4. Registration involves:
    • Completing the registration form (providing first name, last name, e-mail address, and password), or
    • Authenticating via a Google or Apple account (Single Sign-On),
    • And accepting the Terms and Privacy Policy (including the DPA).
  5. During Registration, the User may give separate, voluntary consent to receive commercial information by electronic means (marketing communications). Consent is not a condition of using the App and may be withdrawn at any time.
  6. The User is obliged to provide true, complete, and up-to-date data during Registration.
  7. Upon successful completion of the Registration process, the Account is activated automatically.
  8. The User is responsible for keeping their Login Data confidential and for all actions taken through their Account.
  9. One Account is intended for one Professional User.

§ 4. Scope and Types of Services

  1. Through the App, the Service Provider provides Services involving, in particular:
    • Enabling the User to record sessions live directly in the App or upload pre-recorded audio files.
    • Automatic transcription of audio recordings using speech recognition technology (Speech-to-Text).
    • Automatic identification and differentiation of speakers in the recording (diarization), together with the assignment of role labels (e.g., "Therapist", "Patient") or neutral labels, with the possibility for the User to correct them.
    • Generating a structured Session Report by artificial intelligence, including session analysis, HiTOP dimensional measurements, and a summary.
    • Managing Client files and session history.
    • Building contextual memory (pseudonymized summaries and thematic threads of previous sessions for a given Client) to ensure therapeutic continuity.
    • Customizing the style and length of generated reports according to User preferences.
    • Storing User Materials on the Service Provider's encrypted servers located within the European Economic Area.
    • Providing the User with tools to manage their Account, including the selection of therapeutic modality, language settings, and report preferences.
    • Providing technical support.
  2. The detailed scope of functionalities for each subscription plan is specified in the current Pricing available in the App.
  3. The Service Provider reserves the right to modify, add, or remove individual App functions, while maintaining the core functionalities within the paid Subscription Period.
  4. Auxiliary nature of the App. The App is a tool to support the Professional User's work. Session Reports generated by artificial intelligence are solely auxiliary and informative. They do not constitute a diagnosis, medical opinion, or therapeutic recommendation. The final interpretation of results and all decisions regarding work with the Client rest solely with the Professional User.
  5. The App is not a medical device. The App is not intended for the diagnosis, prevention, monitoring, prediction, prognosis, treatment, or alleviation of disease and does not constitute a medical device within the meaning of Regulation (EU) 2017/745 of the European Parliament and of the Council (MDR).
  6. AI transparency. Automatically generated content (Transcriptions, Session Reports, HiTOP measurements, contextual memory summaries) is produced by artificial intelligence systems and is marked as such in the App, in accordance with the transparency principles of Regulation (EU) 2024/1689 of the European Parliament and of the Council on artificial intelligence (AI Act). The Professional User exercises substantive oversight over the use of this content in their practice.
  7. AI technology limitations. The User acknowledges that artificial intelligence technologies may generate content that is inaccurate, incomplete, or inadequate (including transcription errors, incorrect attribution of statements to speakers, or inaccurate analytical conclusions). The User commits to critically evaluating all results generated by the App.
  8. Read-only mode. Session Reports generated by AI are provided to the User in read-only mode. The App does not allow editing of generated report content.
  9. Automatic deletion of audio recordings. Audio recordings uploaded to the App are deleted from the Service Provider's servers immediately after successful transcription, and at the latest — regardless of the processing outcome — by an automatic cleanup mechanism triggered 48 hours after upload. Once deleted, recovering the recording is not possible.

§ 5. Conditions of Using the App

  1. The User commits to using the App in accordance with its intended purpose, these Terms, and applicable laws.
  2. The User is prohibited from providing content of an unlawful nature (Art. 8 sec. 3 point 2 letter b of the Polish Act on Providing Services by Electronic Means).
  3. Specifically, the User commits to:
    • Not undertaking actions that could disrupt the correct functioning of the App or the Service Provider's infrastructure.
    • Not using the App for illegal purposes or purposes contrary to good practice.
    • Using the App without infringing on the rights of the Service Provider, third parties, or other Users.
    • Having all necessary consents, authorizations, and legal bases to process Clients' Personal Data, including for recording sessions and uploading recordings to the App.
    • Informing their Clients and all other persons participating in the session about the fact of session recording and the use of the Superwizor AI App for analyzing the recording, in accordance with the obligations arising from Art. 13 of the GDPR and the relevant provisions on professional confidentiality.
    • Adhering to the principles of professional confidentiality applicable to their profession, arising in particular from the Act on the Professions of Physician and Dentist, the Act on the Profession of Psychologist and the Professional Self-Government of Psychologists, the Act on the Profession of Psychotherapist, and the relevant professional codes of ethics.
    • Not uploading recordings of sessions involving minors without prior consent from their legal guardian, where required by law.
  4. The User bears full responsibility for the content of the User Materials entered into the App, including the legality of processing Clients' data.
  5. The Service Provider reserves the right to block or delete the User Account in the event of a violation of the Terms, after a prior request to cease the violations, unless the violation is of a gross nature.

§ 6. Payments and Subscription Period

  1. Using the full functionalities of the App requires a paid Subscription with an adequate Token pool.
  2. The Service Provider offers a Trial Period that begins automatically upon Registration. During the Trial Period, the User receives a limited pool of trial Tokens. After their use, purchasing a Subscription is required.
  3. The available subscription plans, their prices, and included Token pools are specified in the current Pricing in the App.
  4. Subscription Fees are charged in advance for the selected Subscription Period (monthly or annual).
  5. Payments are processed via the Stripe payment platform (Stripe Payments Europe, Ltd. / Stripe, Inc. — "Stripe"), which processes the User's payment data in accordance with its own privacy policy and PCI DSS standards. The Service Provider does not store full payment card data.
  6. A User acting as an entrepreneur may request a VAT invoice by providing the relevant invoicing details in their Account settings.
  7. The Subscription is automatically renewed for a subsequent equivalent Subscription Period unless the User cancels the subscription before the end of the current period. Before each automatic renewal, the User receives an electronic reminder.
  8. Upon automatic renewal, the Subscription Fee will be automatically charged using the saved payment method on the day the current Subscription Period ends.
  9. The User has the right to change their subscription plan during its term. Upgrading to a higher plan is activated immediately, with proportional settlement of the remaining period.
  10. In the event of a failure to pay on time or a failed charge to the saved payment method, the Service Provider has the right to suspend access to paid functionalities after an additional grace period.
  11. The Service Provider reserves the right to amend the Pricing. Pricing changes do not apply to already paid Subscription Periods.

§ 7. Intellectual Property Rights

  1. The App, its source code, graphical interface, algorithms, AI models, and all content are protected works, in particular under the Copyright and Related Rights Act.
  2. The Service Provider grants the User a non-exclusive, limited, non-transferable, and revocable license to use the App for their own professional use, for the duration of the Agreement.
  3. The User is not authorized to copy, modify, decompile, disassemble, reverse-engineer, or sublicense the App, subject to mandatory provisions of law.
  4. All rights to User Materials belong to the User or Clients. The User grants the Service Provider a limited license only to the extent necessary to provide the Services (in particular, to process recordings, generate transcriptions, and reports). The Service Provider does not use User Materials to train artificial intelligence models.
  5. The User declares they hold all necessary rights and consents to the User Materials entered.

§ 8. Liability of the Service Provider

  1. The Service Provider commits to providing Services with due diligence but does not guarantee the uninterrupted and error-free operation of the App.
  2. The total liability of the Service Provider under any title is limited to the amount of Subscription Fees paid by the User in the 12 months preceding the event causing the damage. This limitation does not apply to damage caused intentionally (Art. 473 § 2 of the Polish Civil Code) or to other cases where a limitation of liability is not permitted under mandatory provisions of law.
  3. The Service Provider is not liable for:
    • Damages resulting from improper use of the App by the User.
    • Therapeutic, diagnostic, or other professional decisions made by the User based on results generated by the App.
    • Force Majeure events or disruptions caused by third-party service providers (including cloud infrastructure providers).
    • The absence or inaccuracy of AI analysis results, including errors in transcription, diarization, or Session Report content.
    • Loss of audio recordings deleted in accordance with § 4 sec. 9 (automatic deletion of recordings).

§ 9. Personal Data Protection and Privacy

  1. The rules for processing Professional Users' personal data are outlined in the Privacy Policy, available in the App.
  2. Regarding Clients' Personal Data, the Professional User is the Data Controller, and the Service Provider is the Data Processor.
  3. The conditions for entrusting the processing of Clients' Personal Data are regulated by the Data Processing Agreement (DPA), available in the App and forming an integral part of this Agreement.
  4. The Professional User bears sole responsibility for:
    • The legality of processing Clients' data (including obtaining relevant consents or ensuring another legal basis).
    • Informing Clients and other session participants about the recording of sessions and the use of the App.
    • Fulfilling data subject (Client) rights upon request.
  5. The Service Provider implements advanced technical and organizational measures to ensure data security, described in detail in the Privacy Policy, including in particular:
    • Encryption of data at rest and in transit using keys managed by the Service Provider (Cloud KMS).
    • Envelope encryption for all special category data.
    • Storage of Clients' session data exclusively within the European Economic Area (region europe-central2 — Warsaw; AI services — europe-west4, Netherlands).
    • Automatic deletion of audio recordings in accordance with § 4 sec. 9.

§ 10. Technical Support

  1. The Service Provider offers technical support at the e-mail address: kontakt@superwizor.ai.
  2. Technical support is available on business days from 9:00 AM to 5:00 PM Polish time (CET/CEST).

§ 11. Complaints Procedure

  1. The User has the right to submit complaints electronically to kontakt@superwizor.ai.
  2. A complaint should include a description of the problem, data identifying the User (e-mail address associated with the Account), and the expected resolution.
  3. The Service Provider will process the complaint within 14 days of its receipt and inform the User of its resolution electronically.

§ 12. Entrepreneur with Consumer Rights

  1. The provisions of this section apply to a User who is a natural person running a sole proprietorship and who concludes an Agreement directly related to their business activity, where the content of the Agreement shows that it is not of a professional nature for them, arising in particular from the subject of their business activity ("Entrepreneur with Consumer Rights").
  2. The provisions on prohibited contractual clauses (Art. 385¹–385³ of the Polish Civil Code) and the relevant provisions of the Polish Act of 30 May 2014 on Consumer Rights apply to the Entrepreneur with Consumer Rights.
  3. The Entrepreneur with Consumer Rights has the right to withdraw from the Agreement within 14 days of its conclusion, without giving any reason. The withdrawal statement may be submitted electronically to kontakt@superwizor.ai.
  4. By starting to use the paid functionalities of the App before the expiry of the withdrawal period, the User referred to in sec. 1 requests the commencement of the service before the expiry of the withdrawal period and acknowledges that: (a) in the event of withdrawal, they are obliged to pay for the services performed up to the moment of withdrawal, in proportion to the scope of the performed services; (b) they lose the right of withdrawal upon full performance of the service with their express consent.
  5. The provisions of the Terms do not exclude or limit the rights of the Entrepreneur with Consumer Rights under mandatory provisions of law; in the event of a conflict, those provisions prevail.

§ 13. Amendment and Termination of the Agreement

  1. The Agreement for providing Services is concluded for an indefinite period (for the Trial Period and free plans) or a definite period corresponding to the Subscription Period (for paid plans).
  2. The User may cancel their subscription at any time via the Account settings in the App. Cancellation takes effect at the end of the current Subscription Period — until then, the User retains full access to paid functionalities.
  3. The Service Provider may terminate the Agreement with immediate effect in case of a gross violation of the Terms or payment arrears exceeding 30 days.
  4. Fees paid in advance are non-refundable in the event of early termination of the Agreement by the User, unless otherwise provided by mandatory provisions of applicable law (including the provisions concerning Entrepreneurs with Consumer Rights — § 12).
  5. The User has the right to delete their Account via the "Delete Account" function available in the App settings. Account deletion is an irreversible operation.
  6. After Account deletion or Agreement termination:
    • Audio recordings: were deleted immediately after transcription, and at the latest by the automatic cleanup mechanism triggered 48 hours after upload (regardless of Account status).
    • Transcriptions, Session Reports, session data, and Client files: will be marked as deleted (soft delete) and permanently removed from the Service Provider's systems after 30 days from the Account deletion date, as part of a recurring permanent data deletion process.
    • Billing data: will be retained for the period required by tax law (5 years from the end of the tax year in which the last transaction was made).
    • Backups: data may be present in encrypted backups for the duration of their retention period (no longer than 30 days), after which they are automatically overwritten.

§ 14. Amendments to the Terms

  1. The Service Provider reserves the right to amend these Terms for significant legal, technological, or organizational reasons.
  2. Users will be notified of planned amendments at least 14 days in advance via e-mail or an in-App notification.
  3. Continued use of the App after the amended provisions come into effect implies their acceptance. A User who does not accept the changes has the right to terminate the Agreement before the effective date of the new provisions.

§ 15. Final Provisions

  1. These Terms are governed by Polish law.
  2. All disputes will primarily be resolved amicably, and ultimately by the court with jurisdiction over the Service Provider's registered office in Kraków. This provision does not apply to Entrepreneurs with Consumer Rights, for whom court jurisdiction is determined by generally applicable laws.
  3. If any provision of the Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
  4. These Terms in their current wording enter into force on 2026-06-12.